SIMS InTouch Help Guide

We have been notified that some families with ‘hotmail’, ‘live’ and ‘outlook’ email accounts are experiencing difficulties receiving InTouch communications.

The issue is an ‘In Touch’ system problem which may result in messages delivered as SPAM/Junk and, in some instances, automatically rejected.

Please use the guide below to add the InTouch address to your 'Safe Sender' list.

1. Login to your Hotmail, click on the Settings icon at the top right side of the page, expand it and click on More Mail Settings

2. Click on Safe and blocked senders

3. Click Safe Senders

4. Insert the email address you want to whitelist (9314560@capita-intouch.co.uk) , then click Add to list

5. The e-mail address has now been whitelisted and will skip spam checking by Hotmail, Outlook or Live.